| 1.1 |
How will you dispatch my order?
We use the finest international air couriers to ensure your order reaches you at your doorstep in the fastest possible time. Most orders are delivered within 72-96 working hours of dispatch; but these times may vary depending on where you are located and your local customs authority. |
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| 1.2 |
How long will it take for my order to reach me?
While most orders are processed and dispatched within 10 days of receipt of payment, Please provide up to 8 weeks for processing your order. Because most items are handcrafted with extreme care using traditional techniques they may occasionally be in short supply. We will inform you immediately just in case we require more time for a particular item. |
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| 1.3 |
How do I check the status of my order?
We use the finest air couriers to ensure that your order reaches you at your doorstep in the fastest possible time.
On receiving your order, RGS will confirm the same with an e-mail and a unique order number. On the day we dispatch your order, we will confirm the same with yet another e-mail mentioning the airway bill number. The e-mail will also have an attached URL address which will take you directly to a web page where you can feed in your airway bill number and subsequently check the delivery status of your order online.
At any point you are most welcome to e-mail us regarding queries related to your orders and will try its best to keep you well informed and updated. |
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| 1.4 |
What do you charge for shipping and handling?
All prices mentioned are inclusive of packing, handling and courier charges to any destination in the world.
RGS's ability to negotiate one unique price for all destination with its partner courier company has made it possible for RGS to pass on this benefit to its online customers. Which simply means, no matter whether you order from Hawaii or from Scandinavia , RGS customers will pay one price for delivery to any destination in the world. |
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| 1.5 |
Can we pay in any other currency besides US Dollars?
No matter from which part of the world (except India ) you place an order at www. rgs1948.com, the amount debited from your account will be in your local currency (approximately) equivalent to the US Dollar price of the item ordered.
For example: A customer placing an order for US$ 69 from the United Kingdom will be debited UK £ 41 (equivalent to the existing exchange rate on the day of the order placed).
Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item.
The final price of an item is the INR value converted from the US $ price displayed on the site and is dependant on the exchange rate prevailing between the US $ and the Indian Rupee.
This INR value is what is charged to the client, and is credited to RGS. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. RGS has no say or control in determining what these charges are and it is understood that the customer will bear these charges (if any). |
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| 1.6 |
Can I return an item?
Keeping in mind the very basic nature of every RGS outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided.
Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect customer's ability to support RGS's "no return no exchange” policy to help us deliver the very best and latest in Indian fashion.
Kindly be informed that RGS will not be able to refund any online sales at www. rgs1948.com under any circumstances.
RGS firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.
RGS trusts and has faith in its customers for making its online venture successful so that every year RGS can deliver and probably exceed customer's expectations and beyond. |
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| 1.7 |
Is my personal information secure?
RGS believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.rgs1948.com.
It is RGS's policy to never send / share private information, such as your credit card number, via e-mail. In fact, RGS recommends that you adopt this practice in all your Internet activities.
Rgs1948.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, version 3.0 or higher of Netscape Navigator and version 3.02 or higher of Internet Explorer. |
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| 1.8 |
What if I do not wish to purchase online?
RGS recommends that you place your order online. However, if you prefer to order offline, please print our fax order form, fill in the appropriate details and fax it to us. |
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| 1.9 |
Can I order outfits from rgs1948.com that are not on the website?
Yes. RGS has maximized its efforts to provide a complete online shopping experience.
We understand that you as our customer may have different requirements such as:
- you may wish to order an outfit which is not showcased at rgs1948.com, or
- you may wish to modify the design (embroidery, pattern, fabric) of a showcased outfit at rgs1948.com, eg. you may wish to add sleeves to a sleeveless blouse, or
- you have a specific occasion coming up, such as a wedding, and you would like our team of designers to design something specifically to your taste.
All the above (and more!) can be achieved very easily by placing a Custom Order.
Please follow the steps below to make your very own personalized purchase:
Send us an email describing your requirements in detail. Our ability to serve you better will be greatly enhanced by the specific information you are able to provide. Therefore, please do take the time to be as specific as possible.
- Based on your requirement, RGS's design team will select or design the appropriate outfits/accessories/jewelry that are in tune with your expectation.
- You will receive an email with a detailed description of the item(s) requested along with price. (if possible, we will attach digital image(s) of the same)
- After mutual confirmation on price and design, RGS will send you an email with your unique Custom Bag link.
- This link will take you directly to a custom bag page wherein you can see all the items that you requested.
- You can then complete this personalized purchase online using your credit card.
- Voila! Your very own personalized outfit (or accessory/jewelry) will arrive at your doorstep within a short period of time.
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| 2.1 |
Do I have to pay customs duty at my end?
Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty. We will be more than happy to help you minimize payment of duty wherever possible. However these levies, if any, are the sole responsibility of the customer. |
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| 2.2 |
International shipping restrictions
Our effort has always been to bring Indian fashion to every corner of the world. In rare cases, it may happen that due to reasons beyond the control of RGS's authority it may not be possible to deliver. RGS apologizes in advance for any such shipping restrictions created or observed in the future. |
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| 2.3 |
Shipping of boxed gifts
Special moments and emotional occasions demands personalization. At RGS we believe in respecting every request made by our customer. However, an outfit / item which is gift-wrapped at RGS, may not reach the final destination in the same condition. This may be due to delivery procedures which may bring about wear and tear to the gift wrapped box. Under rare conditions it may even be opened by customs authority at either end for verification. If this ever happens to our customers, RGS will not be responsible in the event of such an incident. |
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| 3.1 |
Privacy Statement
RGS collects client information to make your online shopping experience the very best on the Internet. We respect your privacy, and we assure you that we will maintain and use this information responsibly. |
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| 3.2 |
Security Statement
RGS believes in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www. rgs1948.com. It is RGS's policy to never send / share private information, such as your credit card number, via e-mail. In fact, RGS recommends that you adopt this practice in all your Internet activities.
rgs1948.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, version 3.0 or higher of Netscape Navigator and version 3.02 or higher of Internet Explorer. |
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| 3.3 |
Web Site Use Policy
Use of rgs1948.com constitutes acceptance of the following...
Unless otherwise indicated, rgs1948.com and its contents (including, but not limited to, all text, photographs, images, video and audio) are the exclusive property of RGS and are protected by copyright, trademark, trade dress and other laws. All materials (including, without limitation, all text, photographs, images, video and audio “Our Materials”) on this Web Site are provided by RGS as a service to its customers and may be used for personal informational purposes only. You are prohibited from posting or transmitting to or from rgs1948.com any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any law. |
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| 3.4 |
Terms and Conditions of Sale
- Customers must provide full, accurate and legible information in the order form.
- All prices are in US Dollars, payable to RGS at par in Mumbai , India .
- All credit card payments must be authorized online.
In the event of non-authorization of any credit card, RGS is not responsible for all or part failure of non-acceptance and non-authorization of such credit cards.
- Custom duties and other levies in destination country are the responsibility of the customer.
The prices do not include duties for any country.
- Customers must provide up to 4 weeks for processing and delivery of orders.
- In the event of any order that cannot be processed within 4 weeks, RGS will inform the customer at the earliest.
- While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes.
A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
- All items offered are subjected to availability at the time of placing your order.
- All transactions are subject to Mumbai jurisdiction only.
- Because most items are custom made, refunds or exchanges cannot be entertained.
- Designs and prices are subject to changes without notice.
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| 3.5 |
Jurisdiction
This site is created in India . However, it is maintained and controlled in the United States . RGS is a registered trademark under the Indian Jurisdiction. RGS makes no representations that the content in this site is appropriate or available for use in other locations. Users who choose to access www. rgs1948.com from any location do so on their own initiative. If you are visiting www. rgs1948.com from a location outside the United States , your connection will be through and to servers located in the U.S, your orders will be accepted; however every order will be accepted and processed from India . All information you provide will be processed and securely maintained in our web server and internal systems located within the United States .
Any claim or controversy arising out of or relating to use of or purchase made through this site shall be resolved under the Mumbai ( India ) Jurisdiction.
If for any reason this arbitration provision is determined to be inapplicable, invalid, illegal or otherwise unenforceable; users hereby irrevocably and unconditionally consent to submit to the jurisdiction of Mumbai (India) and High Courts located in Mumbai (India) for any action, suit or proceeding arising out of or relating to any use; including without limitation of any infringing use or misappropriation of all or any portion of this site or purchase made through this site.
The validity, terms, performance and enforcement of the requirements for use of our site shall be governed and constructed by these provisions and in accordance with the laws of Mumbai High Court; India; without regard to conflicts of law principles. These terms, conditions and disclaimers are intended to be severable. If for any reason these terms, conditions or disclaimers shall be held invalid, illegal or otherwise unenforceable, in whole or in part, the remainder of the terms, conditions and disclaimers shall remain in full force and effect. |
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| 3.6 |
Return Policy
Keeping in mind the very basic nature of every RGS outfit, our customers do appreciate that each outfit ordered online is individually created, crafted and made to fit perfectly in accordance to the measurements provided. Relatively, fashion is an evolution. Due to the dynamism of this evolution, we respect customers ability to support RGS's “no return no exchange” policy to help us deliver the very best and latest in Indian fashion.
Kindly be informed that RGS will not be able to refund or exchange any online sales at www. rgs1948.com under any circumstances.
RGS firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.
RGS trusts and has faith in its customers for making its online venture successful so that every year RGS can deliver and probably exceed customers expectations and beyond. |
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| 3.7 |
Color Disclaimer
RGS firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of RGS outfits. It is practically impossible for RGS to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium. We wish to clarify and ascertain that every customer who orders any outfit from rgs1948.com is aware of this genuine problem RGS faces.
Our effort will be to meet your expectations constantly and thus avoid any misunderstanding or discrepancies through our online venture.
RGS trusts and has faith in its customers for making its online venture successful so that every year RGS can deliver and probably exceed customer expectations and beyond.
Color clarity and integrity
Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers and monitors.
Clothing Care
All silks and hand embroidered outfits need to be preserved in a correct manner to ensure that the outfit you order stays in the best condition for a long time.
Any embroidery exposed to moisture, perfume or any other element that contains alcohol will blacken the embroidery immediately. It is therefore advisable to keep all embroidered outfits wrapped in muslin cloth. When you order an outfit from rgs1948.com we will provide you with muslin cloth. Make sure when you fold embroidered outfits there is minimal friction between the cloth and the embroidery. If you notice any loose thread on the fabric or on the embroidery DO NOT try to pull it out. Simply use scissors to cut it off neatly. Embroidered outfits are best maintained if kept in a hanging position. All outfits ordered from rgs1948.com must be dry-cleaned. Do not ever try to wash it at home as this will definitely damage your outfits permanently.
If you require any particular clarification on clothing care do email us at |
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